Every product in the Epoch line was personally formulated, personally tested, and sold because it worked. That's not a marketing claim — it's the standard every formula is held to before it ever ships. If something didn't deliver for you, a full refund is available within 30 days of purchase. Opened or unopened. No restocking fee. No runaround.
The one thing we do ask is this: tell us what happened. Not as a condition of the refund — you'll get that either way — but because this is a small, founder-led operation and every piece of feedback goes directly toward making the formulas better. If something didn't work, that's information worth having.
How It Works
Purchased on Amazon?
Amazon handles returns and refunds directly through their standard process. Log into your account, go to Your Orders, and initiate a return from there. Amazon's return window applies.
Purchased through our website?
Not sure which applies?
Just email directly. We'll sort it out from there and make sure you're taken care of.
There's no customer service department here — just the person who built the products. Responses typically within 24 hours.